Refund policy

Returns & Refund Policy

At Amen Apparel, each piece is thoughtfully designed and carefully inspected prior to dispatch. As a boutique brand offering premium products, we operate under a strict returns policy to ensure fairness, quality, and sustainability for all customers.

Return Eligibility

We only accept returns under the following circumstances:

  • The item is damaged or defective upon arrival, or

  • The customer has ordered an incorrect size and wishes to exchange or receive store credit (subject to availability)

All return requests must:

  • Be submitted within 7 days of confirmed delivery

  • Be unworn, unwashed, unused, and in original condition

  • Include original tags and packaging (where applicable)

Returns that do not meet all criteria will not be accepted.

Size Exchanges & Store Credit

If you ordered an incorrect size, we may offer:

  • A size exchange, if the requested size is available, or

  • Store credit equal to the item’s purchase price

Please note:

  • Size exchanges and store credits are subject to approval after inspection

  • Customers are responsible for return shipping costs for size-related requests

Non-Returnable & Final Sale Items

The following are non-returnable and considered final sale:

  • Change of mind purchases

  • Personal preference or styling dissatisfaction

  • Items that have been worn, washed, altered, or used

  • Items returned outside the 7-day approval window

We strongly encourage customers to review size guides and product descriptions carefully before placing an order.

Damaged Item Claims

If your item arrives damaged, you must contact us within 7 days of delivery with:

  • Your order number

  • Clear photographic evidence of the damage and original packaging

Claims submitted without proper documentation or outside the stated timeframe will be declined.

Refunds

Approved refunds (for damaged or defective items only):

  • Are issued to the original payment method

  • Exclude original shipping costs

  • Are processed within a reasonable timeframe after inspection

We reserve the right to refuse refunds for items showing signs of wear, washing, misuse, or damage caused after delivery.

Chargebacks & Payment Disputes

By completing a purchase with Amen Apparel, you agree to this Returns & Refund Policy.

  • Customers must contact Amen Apparel directly to resolve any return, exchange, or credit request prior to initiating a chargeback.

  • Chargebacks filed for non-eligible returns, size selection issues, or change-of-mind purchases may be formally disputed using delivery confirmation, customer communication, and this published policy.

  • Abuse of chargebacks or policy violations may result in restricted future purchases.

Policy Acceptance

This policy applies to all purchases made through Amen Apparel. By placing an order, you confirm that you have read, understood, and accepted these terms in full.